Outsourcing and procurement

Our international team has a market-leading reputation for advising on outsourcings and procurement deals in highly regulated sectors particularly, the Asset Management and Investment Funds, Financial Institutions, TMT and Life Sciences sectors.

The team is based across the UK, Europe, the Middle East and Asia where we advise on everything from small scale single jurisdiction deals to our clients’ most complex, high value and global transactions.

Skilled outsourcing practice highlighted for its strength in large-scale transactions in TMT, financial services and other tightly regulated sectors. Advises on large, com plex projects in the UK and around the world.

Our expertise and experience include advising on:

• large scale technology outsourcings and procurement including helpdesk and support arrangements, desktop, onsite services, IT infrastructure management and application development and maintenance outsourcing;
• contact centre outsourcing including involving offshore centres and where contact centres support telephony and email contact for customer queries and/or sales;
• business process outsourcing including:
  • middle and back office functions for banks and asset management firms eg data entry and correction, loan portfolio, card processing, pension administration and actuarial services;
  • HR outsourcing including for global HR management, payroll, benefits and training; and
  • F&A outsourcing.
• facilities management (hard and soft) outsourcing;
• the full range of technology-related transactions and increasingly involving new/emerging technologies such AI and the Internet of Things;
• networks deals including:
  • global WAN;
  • network operations centre services;
  • billing systems; and
  • maintenance of active and passive telecoms infrastructure.

They're very communicative, very proactive, and really responsive in adapting to what we need. Chambers & Partners UK, Outsourcing, 2019.